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Privacy Policy

Introduction

Hefty Freight and Dispatch (“we,” “us,” or “our”) values the privacy of our customers, users, and visitors. This privacy policy outlines how we collect, use, and protect personal data through our services, including Zoom SMS campaigns, in compliance with applicable regulations, including Zoom’s 10DLC (10-Digit Long Code) requirements. We emphasize that we do not share any personal information collected through our website or services with any third party, unless explicitly required for legal or compliance reasons.

Privacy Principles

At Hefty Freight and Dispatch, our privacy principles guide how we handle your data:

  1. Transparency: We are clear about the types of data we collect and why.
  2. Data Integrity: We use your data responsibly and only for the purposes outlined in this policy.
  3. User Control: You have control over your personal information, including options for accessing and managing it.
  4. Security: We prioritize the protection of your data, employing advanced security measures.
  5. Compliance: We strictly comply with regulatory requirements, including those related to Zoom’s 10DLC and SMS communications.

Information We Collect

We collect various types of personal and non-personal information from you when you use our services:

  1. Personal Information:
    • Identifiers: Full name, phone number, email address, billing address, and company name.
    • Payment Details: For processing payments securely (e.g., credit card information).
    • Customer Communication Data: Any data shared during your communication with us, including messages via SMS, emails, and forms.
    • Zoom Information: For customers participating in Zoom calls or SMS campaigns, we collect Zoom-related identifiers like phone numbers, user profiles, and campaign engagement details.
  2. Service Usage Information:
    • Dispatching and Load Information: Details about the logistics services you use, including load types (Dry van, Reefer, Flatbed, Step deck, Conestoga), shipment routes, and driver details.
    • SMS Campaign Data: If you opt into our SMS campaigns (powered by Zoom 10DLC), we collect your contact details and campaign engagement metrics (e.g., clicks, responses, opt-outs).
  3. Technical Data:
    • Website Analytics: We collect your IP address, browser type, device information, and browsing activities to improve website functionality.
    • Cookies and Tracking: We use cookies to monitor site performance and user preferences.

How We Access and Use Your Data

  1. Data Access:
    • We access your personal data only to fulfill service requests (e.g., dispatching), provide customer support, and operate SMS campaigns.
    • Authorized employees and service providers with legitimate business needs may access your data. These third parties are strictly bound by confidentiality agreements.
  2. How We Use Your Data:
    • Service Provision: Your data is used to provide truck dispatching and logistics services, including route planning and load management.
    • Zoom SMS Campaigns: If you consent to receive SMS messages, we use your contact information to send you transactional and promotional texts via Zoom 10DLC-compliant messaging.
    • Customer Support: We use your contact details to respond to inquiries, provide support, and resolve issues.
    • Billing and Payments: We use your payment details to process service fees and generate invoices.
    • Legal and Regulatory Compliance: We may use your information to comply with legal requirements, such as fraud prevention, auditing, and regulatory filings.

Services We Provide to Customers

Hefty Freight and Dispatch specializes in efficient truck dispatching services across the United States. Our core services include:

  • Dispatching and Load Management: Managing your trucking needs, including Dryvan, Reefer, Flatbed, Step deck, and Conestoga loads.
  • Rate Negotiation: Securing the best rates with shippers and brokers.
  • Load Scheduling and Route Optimization: Ensuring on-time delivery and fuel-efficient routes.
  • Zoom SMS Campaigns: We offer SMS communication services for real-time updates and promotional messages in compliance with Zoom’s 10DLC requirements.

When you use our services, we may collect relevant information to ensure that we can provide these services efficiently.

Data Sharing Policy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties unless required for legal or operational reasons (e.g., service providers under contract).

 

Data Security

We employ stringent security measures to protect your data from unauthorized access, loss, or misuse. These include:

  • Encryption: All sensitive data (e.g., payment details) is encrypted during transmission and storage.
  • Secure Servers: We use industry-standard firewalls and secure server infrastructures to protect your data.
  • Access Controls: Access to personal data is restricted to authorized personnel only, and we regularly review our security practices to safeguard against breaches.

 

 

Zoom SMS Campaign Compliance (10DLC)

Hefty Freight and Dispatch operates in compliance with Zoom’s 10DLC regulations. The purpose of 10DLC is to ensure that SMS campaigns remain secure, transparent, and compliant with anti-spam laws. Our SMS campaigns adhere to these principles by ensuring:

  • Opt-In Requirements: We will only send SMS messages to individuals who have explicitly consented to receive communications from us.
  • Message Content: SMS messages will be relevant to the services provided, including dispatching updates, promotional offers, and essential business communications.
  • Opt-Out Mechanism: Every SMS message will include a clear and easy option to opt out of future messages.

  Consent to SMS Messaging

By opting into our SMS services, you agree to receive transactional and promotional messages from Hefty Freight and Dispatch. You can find our SMS contact number published on our website, or directly on communication materials where you are asked to consent to SMS messaging. For any Zoom-related SMS campaigns, the following terms apply:

  • Message and Data Rates May Apply.
  • You can STOP messaging by replying STOP at any time, and get help by replying HELP.
  • Your consent to receive SMS messages is voluntary, and you can opt-out at any time without affecting the service provided.

  Inbound SMS Management

To ensure compliance with Zoom’s 10DLC guidelines:

  • Inbound SMS numbers are clearly displayed in our communication materials and SMS opt-in forms.
  • You will be informed about how to find these numbers before you consent to receiving SMS messages.

 

Your Rights

You have the right to:

  • Access your Data: Request copies of the personal data we hold about you.
  • Correct your Data: Update any inaccurate or incomplete information.
  • Delete your Data: Request the deletion of your personal data, subject to certain legal exceptions.
  • Opt Out of SMS Campaigns: If you no longer wish to receive SMS messages from us, you may opt out at any time by replying “STOP” to any message or contacting us directly.

 

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, services, or legal obligations. The most recent version will always be available on our website.

Contact Information

If you have any questions or concerns about this privacy policy or your personal data, please contact us:

Hefty Freight and Dispatch
7901 4TH ST N STE 34502 ST. PETERSBURG, FL. 33702 US
Phone: (772) 244-2299
Email: info@heftyfreightanddispatch.com